Frequently Asked Questions

Please kindly read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

Digital River is the safest and most reliable payment processor. We have Apple Pay, Google Pay, Paypal, Pay in 4 and all the credit cards used in the US.

How long will delivery take?

Free delivery with UPS takes between 4 – 7 days.

How secure is shopping on the Online Shop? Is my data protected?

You can easily delete your account. Shop as a guest. Our site meets all the data safety regulations. Digital River checks all the policies and procedures. Your credit card information is safe with Digital River. Befulfiled ships your product within the next business day. We accept no backorders.

How secure is shopping in the Online Shop? Is my data protected?

You can easily delete your account. Shop without an account. Digital River checks all the policies and procedures. Your credit card information is safe with Digital River.

How to cancel an order?

Orders can be canceled at your account page. If you have checked out as a guest, please kindly use the cancel your order link at the order details email we have sent you. If you have problems please kindly send us an email to management@scentedcandles.shop. Orders can only be called before fulfillment.

What exactly happens after ordering?

After ordering you will receive a mail about your order details. Befulfilled will send your candles with UPS within 24 hours in week days. Shipment takes 4 – 7 days. Weekend orders will be shipped on Monday.

What are the delivery charges for orders from the Online Shop?

We have 4 – 7 days free shipping to all 50 US states. 

How do I request a refund?

Please kindly check our refunds link.

How do I receive a copy of my invoice?

Your invoice will be mailed to you as soon as your order has been fulfilled. Which is the next business day after your order. 

Our returns address

Esta Befulfilled 3100 Technology Drive Suite 200
Plano TX, 75074

We only accept returns in original boxes and the candles should not be burned.

Contact Us

Luxury Scented Candles

3100 Technology Drive Suite 200
Plano TX, 75074

Phone

Please contact by mail

Our site is complient with GDPR regulations. In order to delete your contact informations and, account please kindly send us an email or use delete my account button at your account page.

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